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Phone Japanese: polite phrases for answering and handling basic calls.

Phone Japanese can feel hard because there is no body language. These phrases help you stay polite and steady.

Useful phone phrases

もしもし。
Moshi moshi.
Hello? (phone)
Example: もしもし。
Moshi moshi.
When to use it: At the beginning of a call.
しょうしょうおまちください。
Shoushou omachi kudasai.
Please wait a moment.
Example: 少々お待ちください。
Shoushou omachi kudasai.
When to use it: When checking or transferring.
かくにんしておりかえします。
Kakunin shite orikaeshimasu.
I will confirm and call back.
Example: 確認して折り返します。
Kakunin shite orikaeshimasu.
When to use it: When you do not have the answer yet.
しつれいします。
Shitsurei shimasu.
Excuse me / Goodbye.
Example: 失礼します。
Shitsurei shimasu.
When to use it: At the end of a professional call.